General

Lino Welfare

A collection of Lino applications for PCSWs.

PCSW

A Public Centre for Social Welfare in Belgium.

A service organized by every municipality in Belgium. Every natural person in need can ask for help in a PCSW.

beneficiary

A natural person who receives some form of social help from a PCSW.

We sometimes use the word “client” to refer to a beneficiary.

social agent

An employee of a PCSW.

coaching

The fact that a given social agent is or was the responsible contact person for a given beneficiary during a given date range.